Remote Customer Care Representative

About the role

We are looking for a compassionate Remote Customer Care Representative to guide prospective customers through their first interaction with our licensed life and health insurance professionals. The role is fully remote, operates on U.S. business hours, and focuses on delivering a positive experience through clear phone communication and appointment scheduling.

Key responsibilities

• Place 350–450 outbound calls daily using the company CRM and dialing software.
• Engage prospective customers professionally, answer general inquiries, and explain available services.
• Schedule appointments for licensed insurance professionals across the United States.
• Build trust and maintain a positive customer experience throughout each interaction.
• Accurately document conversations and update CRM records.
• Follow company procedures and communication guidelines.
• Meet daily, weekly, and monthly performance targets.
• Participate in coaching sessions, quality reviews, and ongoing training.
• Assist with additional customer care and administrative tasks as assigned.

Required profile

• Excellent spoken English and strong interpersonal skills.
• Outstanding customer service and active listening abilities.
• Professional phone etiquette with a positive attitude.
• Comfortable making a high volume of outbound calls.
• Strong organizational skills and attention to detail.
• Reliable computer, headset, smartphone, and high‑speed internet connection.
• Previous experience in customer care, call center, or related fields is preferred but not required.
• Self‑motivated, dependable, and committed to delivering exceptional customer experiences.

Required skills

• Proficiency with CRM software.

What we offer

• Fully remote work‑from‑home position.
• Competitive monthly compensation.
• Paid onboarding and continuous professional development.
• Opportunities for career growth into senior customer service and leadership roles.
• Supportive leadership team and collaborative work culture.
• Stable full‑time schedule aligned with U.S. business hours.