Senior Technical Support Engineer – Spanish

About the role

Motive is looking for a bilingual Senior Technical Support Engineer to provide high‑quality assistance for its SaaS fleet‑management platform. You will work with customers in both Spanish and English, diagnosing issues, guiding resolutions, and ensuring a seamless support experience.

Key responsibilities

• Deliver timely, accurate support via phone, chat, and email, exceeding customer expectations.
• Investigate and troubleshoot product errors, using internal tools and data to identify root causes.
• Log and report bugs or inconsistencies to the engineering team through Jira.
• Analyze issue impact and prevalence to prioritize resolutions.
• Modify erroneous user or driver data using engineering‑provided utilities.
• Provide feedback and training to Tier 1 agents.
• Maintain clear communication with customers and internal stakeholders.

Required profile

• Fluent in spoken and written Spanish and English (US).
• 2–3 years of experience in customer support, technical support, or software development.
• Familiarity with SaaS products and the software development lifecycle.
• Strong analytical mindset with the ability to perform in‑depth root‑cause analysis.
• Willingness to learn and grow within a fast‑paced environment.

Required skills

• SQL
• Python
• Jira