Business Manager - Dark Store Operations

About the role

The Business Manager is responsible for managing a 24-hour operational dark store and works on site, with a minimum daily presence of 6-8 hours and continued virtual coordination with the team after hours. The role steers warehouse operations toward agreed SLAs and KPIs and recommends and implements operational goals and process improvements.

Key responsibilities

• Coordinate end-to-end warehouse processes, from inbound management to stock handling, storage and timely order dispatch.
• Steer warehouse operations to meet agreed SLAs and KPIs.
• Manage Workplace Safety & Health (WSH) procedures through periodic safety and health risk assessments.
• Allocate resources efficiently (scheduling) and liaise with the commercial department on fast and slow-moving lines, spoilage, wastage, shrinkage, returns, refunds and damaged or expired goods.
• Ensure accurate periodical stock takes, keep physical and system stock variations within tolerance, and track stock expiries to prevent expired products from reaching customers.
• Implement policies, procedures and work standards, coordinate facility maintenance and escalate malfunctions to the Realty Facility Manager.
• Maintain good relationships with neighbours, suppliers and foodpanda riders.

Required profile

• Bachelor's degree from a reputable university.
• In-depth knowledge of operations and first principles such as supply chain, customer service, JIT and Six Sigma.
• Knowledge of local industry legislation and stakeholder management with vendors, neighbours and communities.
• Excellent communication and people skills, self-motivated and able to work independently.

Required skills

• Working knowledge of performance and operation metrics.
• Familiarity with Warehouse Management Systems, demand forecasting and stock replenishment tools.
• Manpower planning and scheduling, including off days, leaves, absences and variable demand.