Content Lead

About the role

As a Content Lead at Snoonu, you will head a large‑scale content operations function that fuels the growth of the marketplace. Reporting to the Commercial Content team, you will oversee a high‑performing group of 50+ members to ensure product catalogs are accurate, optimized, and ready to convert.

Key responsibilities

• Lead and manage a 50+ member content operations team delivering high‑quality catalog output at scale.
• Oversee end‑to‑end product content workflows, including onboarding, updates, translations, and promotional requests.
• Ensure SLA compliance, monitor case handling performance, and optimise productivity.
• Build and maintain structured reports and dashboards tracking turnaround times, productivity, and GMV impact.
• Collaborate with merchants and internal commercial teams to align content execution with revenue goals.
• Identify bottlenecks and implement process improvements to increase speed, accuracy, and scalability.
• Drive automation initiatives such as data scraping, structured catalog uploads, and image‑optimization workflows.

Required profile

• Strong leadership experience managing large operational teams.
• Deep understanding of content operations, catalog management, or marketplace environments.
• Analytical mindset with a performance‑driven focus on SLA, GMV, and productivity metrics.
• Ability to balance merchant expectations with internal operational priorities.
• Process‑oriented approach with a passion for automation and continuous improvement.

Required skills

• Advanced Excel
• Google Sheets
• Data scraping
• Image optimization workflows