Department Manager – Security & Safety

About the role

The Department Manager – Security & Safety will lead the security function for METRO Pakistan’s wholesale stores, ensuring protection of assets, people and operations across multiple locations.

Key responsibilities

• Implement organization security policies and procedures.
• Monitor internal control systems to maintain appropriate security clearance.
• Develop and implement local security programs consistent with corporate standards and legal requirements.
• Manage continuous improvement of measures against shoplifting, theft, burglary, robbery, fraud and other criminal actions.
• Establish and maintain relationships with local police and law‑enforcement agencies.
• Develop and achieve annual security business plans.
• Lead deployment of processes and systems to mitigate security risks.
• Enforce compliance with corporate security rules, standards, guidelines and governmental regulations.
• Address security inquiries and resolve concerns promptly.
• Monitor health and safety procedures within stores and ensure protocol adherence.
• Communicate with internal and external stakeholders to identify, escalate and resolve security and safety issues.
• Conduct training for security personnel on updated protocols and best practices.
• Manage the security department budget and allocate resources efficiently.
• Develop and execute emergency response and crisis management plans.

Required profile

• Minimum 6+ years of progressive experience in security management, loss prevention or a related field.
• Proven experience managing security operations and personnel in a retail or corporate environment.
• Strong knowledge of security systems, access control and surveillance technologies.
• Demonstrated expertise in developing and implementing security policies and procedures.
• Excellent understanding of local legal and regulatory requirements.

Required skills

• Security systems
• Access control
• Surveillance technologies