E-Commerce Sales & Customer Experience Executive

About the role

HR Navigator is hiring a full-time E-Commerce Sales & Customer Experience Executive in Lahore. The role combines online sales, handling custom jewellery and bridal orders, and supporting the marketing team by sharing customer insights and content ideas. It is not a purely customer service position: candidates must convert inquiries into sales and work closely with the marketing team.

Key responsibilities

• Handle customer inquiries and online orders via Shopify, Instagram, WhatsApp Business, Facebook and other channels, turning them into sales
• Manage order confirmations, payment coordination and delivery updates, and keep accurate customer and order records
• Deal with custom jewellery, made-to-order and bridal clients, coordinating with production and design teams and following up on approvals and payments
• Maintain a database of repeat, bridal and VIP customers, handle complaints and encourage repeat purchases
• Work with the marketing and social media team on article and collection suggestions, post ideas and campaign feedback
• Prepare daily and weekly inquiry and sales reports, track pending inquiries and monitor popular products

Required profile

• 1-3 years of experience in e-commerce, online sales or customer dealing; fashion, jewellery or lifestyle brand experience preferred
• Proactive, sales-oriented and customer-focused, with strong communication in English and Urdu
• Confident handling bridal and customized orders, organized and able to work independently

Required skills

• Familiarity with Shopify, WhatsApp Business, Instagram and Facebook
• Basic knowledge of Excel or Google Sheets
• Strong sales and customer conversion skills