Executive Customer Operations Manager

About the role

We are looking for an Executive Customer Operations Manager to lead the delivery of customer service requests, order processing and field operations for both copper and fiber networks. The role ensures high‑quality installations, timely maintenance and continuous improvement of operational KPIs within PTCL Group’s telecom infrastructure.

Key responsibilities

• Manage customer service requests and order processing while overseeing copper and fiber field operations.
• Ensure timely execution of maintenance projects and achieve target operational KPIs.
• Guarantee quality and on‑time installation of all feasible sales orders.
• Drive preventive maintenance to reduce network pain points and improve customer experience.
• Maintain HSE standards, minimizing accidents and injuries for staff and vendors.
• Maintain 100 % accurate mapping of the copper and fiber network.

Required profile

• Bachelor’s degree in Electrical, Electronic or Telecom engineering.
• Strong customer‑centric mindset.
• Ability to lead teams and manage complex operational processes.

Required skills

• Business Intelligence (BI) tools proficiency.
• In‑depth understanding of FTTH (Fiber‑to‑the‑Home) networks.

What we offer

• Family‑centric policies including 6‑month maternity leave and 30‑day paternity leave.
• Hybrid work model supporting work‑life balance.