TikTok Shop Support

About the role

TalentPop App is seeking motivated individuals to join its remote team as TikTok Shop Support specialists. You will be the frontline for customers interacting with our TikTok Shop, ensuring a smooth and enjoyable shopping experience.

Key responsibilities

• Respond to customer inquiries via TikTok Shop, chat, email, or phone promptly and accurately.
• Assist with product questions, order processing, tracking, returns, and issue resolution.
• Monitor and update product listings, inventory, and order status within the TikTok Shop system.
• Collaborate with internal teams to maintain seamless operations and positive customer experiences.
• Stay up‑to‑date on TikTok Shop policies, trends, and tools to optimize store performance.

Required profile

• Excellent English communication skills, both written and spoken.
• At least one year of e‑commerce or customer service experience; TikTok Shop experience is a plus.
• Strong attention to detail, organized, and proactive problem‑solver.
• Comfortable working in a fast‑paced, collaborative remote environment.

Required skills

• Familiarity with order management systems (IMS).
• Experience with online store platforms.
• Knowledge of the TikTok Shop platform.

What we offer

• Competitive pay with annual performance‑based increases.
• Paid time off and comprehensive health/dental coverage or a health stipend.
• Holiday bonuses and a fully remote work setup.
• Opportunities for growth and advancement as the company expands.