AWS Cloud Engineer

About the role

We are looking for an experienced Cloud Engineer with a strong focus on AWS to join our Global Network Operations Center (GNOC). The role provides L2/L3 technical support for cloud services, SaaS applications, billing, and integrations while collaborating with CX, Network, Security, and Engineering teams.

Key responsibilities

• Monitor, maintain, and troubleshoot production workloads on AWS and Azure.
• Provide L2/L3 support for AWS incidents, including EC2, VPC, RDS, Lambda, ECS/EKS, and related networking components.
• Investigate cost anomalies using AWS Cost Explorer and manage IAM, security groups, and secrets.
• Support AWS Marketplace SaaS operations, subscriptions, metering, and billing issues.
• Automate operational tasks with Python, Bash/PowerShell, AWS CLI, Boto3, Terraform or CloudFormation.
• Participate in 24x7 GNOC rotational shifts and on‑call support.

Required profile

• Bachelor’s degree in Information Technology or related field.
• 3+ years of hands‑on experience in AWS cloud operations, GNOC/NOC, or DevOps.
• Strong troubleshooting, incident‑management, and documentation skills.
• Willingness to work in a 24x7 rotational environment.

Required skills

• AWS services (EC2, VPC, RDS/Aurora, Lambda, ECS/EKS, S3, CloudWatch, CloudTrail, etc.).
• Networking concepts (VPC, subnets, VPN, Route 53, Transit Gateway).
• Python, Bash or PowerShell scripting.
• AWS CLI and Boto3.
• Infrastructure as Code – Terraform or CloudFormation.
• Basic knowledge of Microsoft Azure.

What we offer

• Market‑competitive salary.
• Career growth and learning & development programs.
• Medical coverage, life insurance, and paid leaves.
• Provident Fund, employee old‑age benefits, and wellness initiatives.