Cold Caller - Shopify Plus Outreach

About the role

Bigfolio LLC, a US-based Shopify Plus agency that works with mid-to-large brands on ecommerce solutions such as platform migrations, headless and Hydrogen builds, custom app development and conversion optimization, is hiring a full-time, on-site Cold Caller in Lahore. The Cold Caller contacts prospective clients, introduces Bigfolio's Shopify Plus services and qualifies leads.

Key responsibilities

• Make outbound calls, following scripts and talking points
• Qualify leads based on defined criteria and document call outcomes in CRM tools
• Schedule follow-up meetings or demos for the sales team
• Collaborate with sales and marketing colleagues to refine messaging, share feedback on lead quality and support outreach campaigns
• Maintain accurate records and meet daily and weekly call targets
• Continuously improve communication and objection-handling techniques

Required profile

• High school diploma or equivalent; further education in business, marketing or a related field is an advantage
• Experience with cold calling, telesales or lead generation, preferably in a technology or ecommerce environment
• Goal-oriented mindset, able to meet call quotas and follow structured processes in an on-site setting
• Professional English communication skills; additional language relevant to the target market is a plus

Required skills

• Strong verbal communication, active listening and clear articulation
• Ability to build rapport quickly, handle objections confidently and stay customer-focused
• Comfort using CRM or call management tools and basic data entry skills
• A basic understanding of ecommerce or Shopify is a plus, with a willingness to learn about Bigfolio's services