Motor Insurance Sales Officer - Call Center

About the role

Claimwolf Group, a diversified company founded in Dubai with a regional office in Islamabad, is hiring a Motor Insurance Sales Officer for its call center. This is a full-time, on-site position in Islamabad where the officer handles inbound and outbound calls to promote and sell motor insurance products, explain policy features and give accurate quotations to prospective and existing customers.

Key responsibilities

• Respond to customer inquiries and guide callers through the insurance process
• Assist with policy renewals and updates
• Maintain detailed records of customer interactions and follow up on leads
• Meet individual and team sales targets
• Coordinate with internal departments to ensure smooth policy issuance
• Follow company procedures and compliance standards while delivering professional customer service

Required profile

• Strong knowledge or interest in insurance, especially motor insurance products and basic policy terms
• Foundational understanding of finance concepts such as premiums, discounts, payment plans and claims cost
• Proven sales skills, with experience meeting targets, managing leads and closing deals over the phone
• Minimum of a high school diploma; a degree in Business, Finance or a related field is an advantage
• Prior experience in insurance sales, call center operations or similar customer-facing roles is preferred
• Ability to work on-site in Islamabad, stay punctual and work well with team members

Required skills

• Good analytical skills to assess customer needs and recommend suitable policies
• Customer service skills: clear communication, active listening and conflict resolution
• Spoken and written English; Urdu fluency is highly beneficial
• Comfort using call center systems, CRM tools and standard office software