Customer Support Representative (Night Shift)

About the role

A Customer Support Representative is needed on a night shift (2:00 AM to 12:00 PM) in Johar Town, Lahore. The ideal candidate is motivated, confident and customer-focused, with excellent communication skills, a positive attitude and the ability to handle customer queries professionally.

Key responsibilities

• Handle customer inquiries through calls, chats and emails.
• Provide accurate information and effective solutions to customer concerns.
• Maintain a professional and friendly relationship with customers.
• Resolve customer complaints efficiently and ensure customer satisfaction.
• Maintain proper records of customer interactions.
• Follow company policies, procedures and service standards.

Required profile

• Previous experience in customer support or a call center is preferred, but fresh candidates with good communication skills can also apply.
• Ability to work independently and as part of a team.

Required skills

• Excellent verbal and written communication skills and good command of English.
• Strong problem-solving and interpersonal skills.
• Basic computer knowledge and familiarity with MS Office.

To apply, interested candidates send their updated CV by email to the company's HR team.