Lead Trainer & Operations Specialist

About the role

We are seeking a dynamic Lead Trainer & Operations Specialist to drive the onboarding and performance of our collection teams while supporting core HR and operational functions. The role blends training expertise with hands‑on operational oversight in a fast‑paced NBFC/Fintech environment.

Key responsibilities

• Design and deliver training programs for new hires and existing collection staff.
• Conduct refresher and performance‑improvement sessions to boost productivity.
• Manage daily attendance records and support routine operational activities.
• Coordinate with operations managers and team leads to ensure targets are met.
• Assist HR with recruitment, documentation, compliance, and workforce management.
• Monitor team discipline, communication standards, and professional appearance.

Required profile

• Bachelor’s degree in HR, Marketing, Business Administration or related field.
• 2–4 years of experience, preferably in NBFC or Fintech.
• Excellent communication skills and a professional demeanor.
• Hands‑on experience with collection processes and HR operations.
• Strong ability to multitask and work effectively under pressure.

Required skills

What we offer

• Full‑time onsite position in Islamabad.
• Opportunity to lead a critical function within a growing financial services firm.
• Collaborative environment with focus on professional development.