On-Site Night Shift Customer Care Agent (English Speaking)

About the role

ReallTime is hiring a full-time, on-site Customer Care Agent for its night shift in Lahore. The agent handles incoming customer inquiries by phone, email and chat, giving clear information, resolving issues and ensuring a positive customer experience. Strong spoken and written English is required to serve international customers during night shifts.

Key responsibilities

• Handle incoming customer inquiries by phone, email and chat
• Document interactions and follow established procedures
• Escalate complex cases when needed
• Maintain service quality standards and collaborate with team members and supervisors to meet performance targets

Required profile

• Comfortable working night shifts and on-site in Lahore, with reliable punctuality and time management
• Previous contact center or customer-facing experience preferred
• Minimum high school diploma; further education in business, communications or a related field is an advantage

Required skills

• Excellent spoken and written English
• Customer support and service skills, including handling inquiries, complaints and requests professionally
• Basic computer literacy and quick learning of CRM or ticketing systems
• Problem-solving, patience and resilience in high-volume situations