Taxi Dispatch Operator (Inbound UK Market)

About the role

IBSTEC, a provider of UK-based taxi services, is looking for customer-focused professionals to join its team as Taxi Dispatch Operators. You will handle inbound calls, process customer bookings and resolve queries professionally and efficiently.

Key responsibilities

• Answer inbound customer calls and accurately process taxi bookings
• Maintain detailed records of customer interactions and booking information
• Deliver excellent customer service while addressing queries and complaints
• Coordinate and communicate with drivers to ensure timely service

Required profile

• Minimum 1 year of customer service experience (international experience preferred; UK taxi dispatch experience preferred)
• Excellent spoken English with a neutral or British accent
• Willingness to work rotational shifts, including evenings and nights, and 8-12 hour shifts
• Strong time management, punctuality, multitasking and ability to work under pressure
• Self-motivated, able to work independently and in a team, with good conflict resolution and problem-solving skills

What we offer

• Salary of 60,000 to 90,000 per month
• Annual leave and paid holidays
• Annual performance bonuses
• Provident fund
• Transparent career growth path