Quality Call Auditor / Quality Assurance Executive
Activekey Solutions · Lahore
Job description
About the role
A growing team is hiring a Quality Assurance Executive with experience in quality call auditing within the US healthcare sector. The role helps maintain high service and compliance standards. The position is based in Paragon City, Barki Road, Lahore, on a Monday to Friday schedule from 11:00 AM to 8:00 PM.
Key responsibilities
- Monitor and audit calls to ensure quality standards are met
- Evaluate communication, accuracy, compliance and customer handling
- Give constructive feedback and coaching for performance improvement
- Ensure strict adherence to HIPAA and internal policies
- Prepare QA reports and highlight process improvement opportunities
Required profile
- Experience as a Quality Call Auditor / QA Executive
- Background in the US healthcare industry
- Graduate or Master's degree
- Brilliant communication skills and strong analytical mindset with attention to detail
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Published 1 hour ago
Expires 1 month from now
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Activekey Solutions
Lahore
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