Sales and Customer Support Executive (Part-Time, Remote)

About the role

IOTIZE is an Industrial IoT company building monitoring, automation and predictive maintenance solutions for manufacturing, energy, marine, healthcare and smart mobility clients, and is expanding into new markets including Saudi Arabia. It is looking for a part-time remote team member to support both its sales pipeline and customer support, acting as the first point of contact for prospects and customers and working closely with the founder and technical team. Hours are flexible.

Key responsibilities

• Sales: research and build lead lists of plant managers, maintenance heads and automation engineers; prepare prospect lists and track responses on LinkedIn manually
• Sales: respond to initial inquiries, book calls and demos, and prepare quotations, proposals and product material using company templates
• Sales: maintain the CRM and follow-up schedule so no inquiry is missed
• Customer support: answer questions by email, phone and WhatsApp, log and track support issues and escalate technical problems to engineers
• Customer support: follow up after installation and delivery, and maintain simple support documentation and FAQs
• Share weekly updates on leads, open support issues and next steps

Required profile

• 1 to 3 years of experience in sales support, business development or customer support (B2B preferred)
• Strong written English and clear communication in Urdu
• Patient, able to explain technical issues in plain language
• Reliable internet connection and the ability to commit a fixed number of hours each week
• Self-managed and dependable when working without direct supervision (preferred)
• Preferred: exposure to industrial, engineering or technology products, and experience with LinkedIn Sales Navigator

Required skills

• Comfortable with LinkedIn, Google Workspace and basic CRM, ticketing or spreadsheet tracking

What we offer

• Part-time engagement with flexible hours, about 20 hours per week
• Competitive compensation
• A formal contractor agreement with a review period
• Direct exposure to a growing IIoT company and its founder

To apply, send your resume and a short note on your relevant experience by email with the subject line "Sales and Support Application".