Operations Manager - Apparel Retail

About the role

A client of Sperton Pakistan is hiring an analytical, execution-focused Operations Manager based in Clifton, Karachi. The role covers day-to-day retail store network operations, inventory flow, store staff management, customer service standards and operational efficiency, with the aim of maximising profitability and delivering seamless customer experiences. It is a full-time, onsite position.

Key responsibilities

• Retail store network management: run day-to-day operations across brick-and-mortar outlets, ensure operational compliance, store maintenance and high audit scores.
• Sales and KPI governance: set and monitor store targets, tracking daily, weekly and monthly sales, conversion rates, average order value and units per transaction.
• Inventory and stock operations: oversee warehouse-to-store transfers, replenishment, stock takes, inventory accuracy, shrinkage prevention and inter-store stock rebalancing.
• Staff leadership and training: recruit, train and mentor Area Managers, Store Managers and sales staff on POS operations, customer service, upselling and retail SOPs.
• Loss prevention and compliance: enforce security protocols, cash handling, POS auditing and inventory reconciliation.
• Customer experience: maintain service standards, handle escalated complaints and ensure smooth returns and exchanges.
• Cross-department collaboration: work with supply chain, finance and marketing on promotions, clearance sales and new store rollouts.

Required profile

• Minimum 5+ years of operational management experience in apparel retail stores or fashion chains.
• Bachelor's degree in Business Administration, Operations Management, Supply Chain or a related field.
• Strong team leadership, dispute resolution, numerical analysis, logistics planning and operational audit discipline.
• Understanding of apparel retail dynamics, POS processes, shrink reduction and store-level P&L management.

Required skills

• Retail POS software
• ERP systems such as SAP, Microsoft Dynamics 365 and Oracle
• Inventory management tools
• MS Excel