Senior Solution Support Engineer - MFS

About the role

We are seeking a Senior Solution Support Engineer to ensure the stability, availability, and performance of our fintech platforms. You will provide L2 production support, manage incidents, and collaborate with cross‑functional teams to deliver secure, reliable digital financial services.

Key responsibilities

• Provide L2 technical support for fintech platforms, resolving incidents, service requests, and problems within agreed SLAs.
• Perform root‑cause analysis for recurring and critical incidents and implement corrective actions.
• Execute application deployments, patches, configuration changes, and rollbacks following change‑management processes.
• Participate in on‑call rotations, major incident management, and timely communication with stakeholders.
• Support system integrations by conducting integration testing and troubleshooting API‑based services.
• Review API specifications, integration contracts, and solution documentation to aid implementation.
• Contribute to minor solution design and configuration updates, such as routing rules and API mappings.
• Collaborate with Solution Architects, Engineering, Operations, Security, Compliance, and external partners to improve reliability.
• Maintain secure platform configurations, access controls, logging, and compliance with security standards.
• Identify opportunities to enhance monitoring, automation, and operational efficiency.

Required profile

• Bachelor’s degree in Computer Science, IT, Engineering or a related field.
• 6–12 years of experience in application or system support within fintech, mobile financial services, or high‑transaction environments.
• Proven experience supporting mission‑critical production systems with high‑availability requirements.
• Strong analytical, problem‑solving and communication skills with a customer‑focused mindset.
• Ability to work effectively under pressure, manage priorities and collaborate across teams.
• Relevant certifications such as ITIL Foundation and cloud platform certifications (AWS, Azure, GCP) are a plus.

Required skills

• Linux/Unix administration and troubleshooting
• API integration and testing
• Cloud platforms: AWS, Azure, GCP
• Container technologies: Docker, Kubernetes
• ITIL Foundation (or similar IT service management certification)