Vendor Management and Service Delivery Coordinator

About the role

A full-time, onsite position in DHA Phase 6, Karachi, within the Operations / Vendor Management department of a banking, financial services or fintech organization. The coordinator ensures timely and efficient service delivery by coordinating with vendors and monitoring their performance against agreements.

Key responsibilities

• Coordinate with vendors and service providers to ensure timely and efficient delivery of services.
• Monitor vendor performance against SLAs, KPIs and contractual commitments.
• Liaise with Operations, IT, Compliance, Procurement, Finance and Business teams to support service delivery.
• Track and follow up on vendor issues, service requests, escalations and complaints until resolved.
• Maintain vendor records, contracts, performance reports and service documentation.
• Assist in vendor onboarding, evaluation, due diligence and periodic performance reviews.
• Prepare regular reports on vendor performance, service delivery status, pending issues and operational challenges.
• Ensure vendors comply with organizational policies, regulatory requirements and banking/fintech standards.
• Coordinate vendor review meetings, keep minutes and action trackers, and identify gaps and improvement opportunities.
• Support internal and external audits with vendor documentation and escalate critical service disruptions or risks.

Required profile

• Bachelor's degree in Business Administration, Finance, Management, IT or a related field.
• Minimum 2 years of relevant experience in vendor management, service delivery, operations or coordination within banking or fintech.
• Understanding of vendor management processes, SLAs, KPIs and service delivery standards.
• Familiarity with banking operations, digital financial services, payment systems or fintech operations is an advantage.
• Experience in stakeholder coordination, issue tracking, reporting and documentation.

Required skills

• Proficiency in MS Office, especially Excel, Word and PowerPoint.
• Strong communication, coordination, analytical and problem-solving skills.
• Ability to work independently and with cross-functional teams, and to meet deadlines.