Account Director - Creative Production & Procurement

About the role

A global, tech-enabled creative production and procurement partner for brands is hiring an Account Director in Karachi, Pakistan (full-time, on-site). The role reports to the Head of Operations and is responsible for developing and nurturing key global accounts, strengthening client relationships, identifying growth opportunities and ensuring solutions are delivered on time and within operational and financial targets. The postholder takes full responsibility for the strategic and operational management of their accounts and for the performance of their team.

Key responsibilities

• Deliver client satisfaction through client liaison, managing internal resource departments and external suppliers, and working with the Head of Operations to manage on-site and off-site account teams.
• Manage team development through appraisals, one-to-one meetings, mentoring and training, and resolve issues, quality concerns and corrective actions.
• Develop growth strategies and annual client development plans with the Head of Client Development, achieve growth targets and build relationships with senior decision-makers.
• Manage the account's financial performance, identify risks and put mitigation strategies in place, lead contract review and renewal, and produce regular MI reports and account relationship plans.

Required profile

• 10-15 years of overall experience.
• Demonstrable track record of client and contract management and of managing client service plans and KPIs.
• Experience managing departmental finances, budgeting, forecasting and large P&L budgets.
• Extensive client service management experience, ideally including time spent on client sites, and significant experience maintaining client relationships.
• Proven operational management of client services departments, and experience presenting to senior management and the Board.
• Ability to anticipate business issues and develop risk mitigation strategies.

Required skills

• Excellent interpersonal, verbal, written and presentation communication skills.
• People management skills, including performance management and team leadership.
• In-depth knowledge of Performance Improvement philosophy and its implementation.
• Significant experience in a fast-paced retail environment.