Assistant Manager – Inside Sales & Operations

About the role

PakWheels.com is seeking a dynamic Assistant Manager to lead its Inside Sales and Operations function. You will work closely with the Head of Classifieds and senior leadership to drive revenue growth, improve operational efficiency, and execute strategic initiatives.

Key responsibilities

• Lead daily inside sales and telesales activities to meet revenue and productivity targets.
• Collaborate with the Head of Classifieds on strategic sales initiatives and operational improvements.
• Monitor team KPIs, sales funnels, conversion rates, and operational performance through regular reporting and analysis.
• Ensure high standards of call quality, CRM compliance, and lead management.
• Conduct coaching sessions, team huddles, and performance reviews to boost productivity.
• Identify performance gaps and implement improvement plans for under‑performing team members.
• Optimize lead allocation, follow‑up processes, and conversion strategies.
• Analyze sales trends and customer behavior to recommend data‑driven process improvements.
• Partner with Product, CRM, BI, Marketing, Customer Experience, and other cross‑functional teams to enhance sales effectiveness.
• Support resolution of escalated customer cases and facilitate closure of high‑value opportunities.
• Assist in recruitment, onboarding, training, and development of inside sales staff.
• Drive customer retention, upselling, and overall engagement strategies.
• Prepare and present operational insights and performance reports for senior leadership.

Required profile

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 4–6 years of experience in Inside Sales, Telesales, Call Center Operations, or Sales Management.
• Proven track record of managing sales teams and achieving targets.
• Strong understanding of sales funnels, CRM systems, lead management, and performance metrics.
• Excellent leadership, coaching, communication, and stakeholder management abilities.
• Analytical mindset with problem‑solving and decision‑making skills.
• Ability to collaborate across departments and drive operational improvements.

Required skills

• CRM systems
• Business Intelligence (BI) tools
• Sales reporting and analysis