Assistant Operations Manager

About the role

Translation Empire PK is seeking a proactive Assistant Operations Manager to oversee daily operations and lead a large team. The ideal candidate is a quick learner, strong leader, and problem‑solver who can adapt to evolving business dynamics while ensuring smooth execution of departmental processes.

Key responsibilities

• Manage and lead a department of 50–60 people.
• Execute departmental operations efficiently within available resources.
• Handle leave and shift scheduling for team members.
• Enable resources and streamline processes to achieve operational excellence.
• Establish, monitor, and improve customer service standards using recognized benchmarks.
• Conduct regular staff development and progress meetings.
• Ensure timely completion of ongoing projects with consistent follow‑up.
• Build and sustain a performance‑driven team culture.
• Implement and enforce company policies and procedures.
• Review KPIs regularly and identify improvement opportunities.
• Conduct training‑need analysis and develop staff for higher‑level roles.
• Continuously enhance operations and contribute to business development.
• Create and improve processes to enhance efficiency and profitability.

Required profile

• Bachelor’s degree required (BBA/MBA preferred).
• 5–8 years of professional experience managing diverse teams and departments.
• Industry exposure in international recruitment, customer support, business operations, call centre or project management.

Required skills

• Leadership and team management.
• Process creation and optimisation.
• Project management and situation handling.
• Problem‑solving and solution‑driven mindset.
• Excellent English communication (verbal & written).
• Time management, adaptability and proactive work approach.

What we offer

• Professional growth opportunities.
• Performance‑based incentives.
• Collaborative and inclusive work culture.
• Staff training and development programmes.