HR Executive

About the role

PRIME BPO is hiring an HR Executive to support its HR function in a growing BPO environment. The role covers day-to-day HR operations, from onboarding and employee records to attendance, engagement and compliance. It is a full-time, on-site position in Satellite Town, Rawalpindi, reporting to the HR Manager.

Key responsibilities

• Handle onboarding, including documentation, joining formalities, ID cards and system access
• Maintain accurate employee records, files and master data (physical and digital)
• Prepare and issue HR letters such as offer, appointment, confirmation, experience and warning letters
• Update HR trackers and reports on headcount, attrition, attendance and new joiners
• Process exits, including resignations, clearances and final documentation
• Monitor attendance, shift schedules and leave records; prepare and verify attendance and payroll inputs with the finance team
• Administer employee benefits, including medical, EOBI and leave encashment
• Act as first point of contact for employee queries, support grievance handling and disciplinary processes, and run engagement activities and events
• Conduct check-ins and exit interviews and share insights with the HR Manager
• Assist recruitment with interview scheduling and hiring documentation, and support induction of new hires
• Support performance evaluations, implement HR policies and ensure compliance with Pakistan labor laws and EOBI

Required profile

• Bachelor's degree in HR Management, Business Administration or a related field
• 1-3 years of HR experience; fresh graduates with relevant internship experience may apply
• Experience in a BPO, call center or large workforce environment preferred
• Good understanding of HR processes, employee records and basic labor laws
• Excellent communication in English and Urdu, strong organization and attention to detail
• Ability to handle confidential information and meet deadlines in a fast-paced environment

Required skills

• MS Excel, Google Sheets and MS Office
• Good to have: HRIS or HR software, payroll and attendance systems, shift-based team handling, HR certification

What we offer

• Professional, growth-oriented work environment with hands-on exposure to all HR areas
• Free meals, coffee and tea
• 12 to 16 paid leaves annually, medical benefits, gym and salon membership, EOBI and leave encashment

Candidates apply by sending their CV to the company or attending an interview at the office in Satellite Town, Rawalpindi.