Associate Manager PACS – Digital Banking
Allied Bank Limited · Lahore
Job description
About the role
The Associate Manager PACS will handle customer complaints related to digital banking channels, ensuring timely and effective resolution while supporting continuous improvement of products and processes.
Key responsibilities
- Manage and resolve customer complaints for digital banking channels.
- Conduct first‑level technical investigations to identify root causes.
- Coordinate with internal stakeholders and vendors for second‑level support.
- Monitor pending complaints, escalations and recurring issues to ensure closure.
- Identify and drive product and process improvement opportunities.
- Maintain complaint records, prepare MIS reports and share findings with stakeholders.
Required profile
- Bachelor’s or Master’s degree in Computer Science, Software Engineering, IT or related field.
- 4–5 years of relevant experience in banking, fintech or an IT company.
Required skills
- Knowledge of digital banking channels.
- Understanding of payment systems.
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Published 13 hours ago
Expires 1 month from now
4 views · 0 interested
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Allied Bank Limited
Lahore
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