Branch Sales & Service Executive - Islamabad

About the role

This role manages service and sales operations at a branch, covering client engagement, portfolio and revenue growth, service excellence and operational compliance. The focus is on building strong client relationships, driving business growth and maintaining high standards of service and efficiency.

Key responsibilities

• Acquire new priority qualified clients for the bank
• Deliver service to clients in the assigned portfolio, such as dormancy removal and service requests
• Cross-sell products after identifying client needs
• Increase wealth management penetration by adding new wealth clients
• Migrate clients to digital channels for regular banking transactions
• Convert assigned leads and maintain client contact according to prescribed guidelines
• Implement client journey interventions for priority clients

Required profile

• Good communication and interpersonal skills
• Strong negotiation and persuasion abilities
• Problem-solving capabilities
• Operational excellence and compliance awareness

What we offer

• A competitive salary and benefits under the Fair Pay Charter
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits in some locations
• Time off including annual leave, parental/maternity leave (20 weeks), sabbatical (up to 12 months) and volunteering leave (3 days), with a minimum of 30 days of annual and public holidays combined
• Flexible working options around home and office locations
• Wellbeing support through a digital wellbeing platform, resilience and human skills courses, an employee assistance programme, sick leave and mental health first-aiders
• Ongoing learning opportunities to reskill and upskill