Business Analyst - Retail Planning & Allocation

About the role

A Business/System Analyst is sought to support retail planning and allocation applications, including Inventory Smart, o9 and RPAS. The role covers business analysis, application and production support, data and integration troubleshooting, testing and release coordination, and stakeholder communication, working closely with business users, technology teams, vendors and integration partners.

Key responsibilities

• Support projects, enhancements and production operations across Inventory Smart, o9 and RPAS.
• Gather requirements and coordinate solution delivery with business users, technology teams and vendors.
• Coordinate SIT, QA, UAT, regression and smoke testing, defect resolution, go-live and post-release validation.
• Troubleshoot application failures, allocation issues, processing errors, data discrepancies, interface failures and file-transfer issues.
• Monitor inbound and outbound integrations and ensure data completeness, accuracy and timely availability.
• Conduct root-cause analysis and track incidents, defects, risks and resolution status, communicating impacts and timelines to stakeholders.
• Support end users with RPAS issues, validate fixes and system recovery, and translate business issues into technical requirements.
• Identify recurring issues and recommend improvements to system stability, processes and support practices.

Required profile

• Bachelor's degree in Information Systems, Computer Science, Business, Supply Chain or a related field.
• Experience as a Business Analyst, Systems Analyst, Application Support Analyst or similar role.
• Experience supporting enterprise applications in production environments.
• Strong analytical, problem-solving and root-cause analysis skills.
• Excellent written and verbal communication, able to explain technical issues in business terms.

Required skills

• Strong knowledge of SIT, QA, UAT, regression and smoke testing, defect management and go-live support.
• Experience troubleshooting application, data, interface and integration issues.