Call Center Agent – Customer Support (Multan)

About the role

We are looking for enthusiastic Call Center Agents to join our customer support team in Multan. In this role you will interact directly with customers, handling inquiries and resolving issues to ensure high satisfaction.

Key responsibilities

• Answer inbound calls and make outbound calls as needed.
• Identify customer needs, provide accurate information, and resolve problems efficiently.
• Maintain detailed records of interactions using call centre software and data entry tools.
• Escalate complex issues to senior staff while following established procedures.
• Achieve performance targets related to call handling time, resolution rate, and customer satisfaction.

Required profile

• Strong experience in customer‑facing roles such as customer service or support.
• Minimum high school education; further studies in business or communications are a plus.
• Ability to work rotating shifts in a fast‑paced environment.
• Fluency in relevant local languages and good command of English.
• Motivated, trainable candidates with a focus on problem‑solving.

Required skills

• Call center software
• Email
• Data entry tools