Call Center Agent

About the role

ANB Enterprise is seeking a full‑time Call Center Agent to join its Rawalpindi office. The role involves handling both inbound and outbound calls, providing clear information about the company’s products and services, and ensuring a positive customer experience.

Key responsibilities

• Answer and place calls in a high‑volume environment following established scripts.
• Respond to customer inquiries, resolve issues, and document interactions in the system.
• Escalate complex cases to the appropriate internal teams when necessary.
• Meet performance targets such as call handling time, quality scores, and customer satisfaction metrics.
• Maintain a professional and courteous tone in all communications.

Required profile

• Minimum high school diploma or equivalent; further education in business or communication is a plus.
• Fluency in relevant local languages and good command of English, both spoken and written.
• Ability to work on‑site in Rawalpindi with reliable punctuality.
• Previous experience in a call centre or customer‑facing role is preferred but not mandatory.

Required skills

• Basic proficiency with call centre software.
• Familiarity with Customer Relationship Management (CRM) tools.
• Competence in common office applications.