This job is no longer available
This job expired on 30/08/2026. It no longer accepts applications.
Call Center Agent
ANB Enterprise · Rawalpindi
Job description
About the role
ANB Enterprise is seeking a full‑time Call Center Agent to join its Rawalpindi office. The role involves handling both inbound and outbound calls, providing clear information about the company’s products and services, and ensuring a positive customer experience.
Key responsibilities
- Answer and place calls in a high‑volume environment following established scripts.
- Respond to customer inquiries, resolve issues, and document interactions in the system.
- Escalate complex cases to the appropriate internal teams when necessary.
- Meet performance targets such as call handling time, quality scores, and customer satisfaction metrics.
- Maintain a professional and courteous tone in all communications.
Required profile
- Minimum high school diploma or equivalent; further education in business or communication is a plus.
- Fluency in relevant local languages and good command of English, both spoken and written.
- Ability to work on‑site in Rawalpindi with reliable punctuality.
- Previous experience in a call centre or customer‑facing role is preferred but not mandatory.
Required skills
- Basic proficiency with call centre software.
- Familiarity with Customer Relationship Management (CRM) tools.
- Competence in common office applications.
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ANB Enterprise
Rawalpindi
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