Case Management Officer

About the role

Inspire Pakistan, a non-governmental, non-profit organisation implementing community-based and rights-focused programmes, is recruiting a Case Management Officer for its Regional Office in Peshawar. The officer identifies, assesses, counsels and manages cases for women at risk, children, elderly persons, persons with disabilities and other vulnerable groups, providing psychosocial support, protection case management and coordinated referrals under a survivor-centred approach.

Key responsibilities

• Identify and register Persons with Specific Needs through outreach, community engagement and referrals, and conduct intake interviews and vulnerability assessments using standardised tools, applying Age, Gender and Diversity principles.
• Develop individualised case plans, follow up cases, reassess risks, close cases when objectives are met, obtain informed consent and keep strict confidentiality.
• Document case details safely according to SOPs and data protection policies.
• Provide structured psychosocial support and basic counselling, run individual and family sessions, facilitate support groups and refer cases needing mental health or clinical intervention.
• Maintain referral pathways for health, legal, education, disability support, shelter and livelihood services, coordinate with providers and follow up on referrals.
• Monitor protection trends, identify service gaps, escalate protection concerns and support community-based protection initiatives.
• Maintain confidential case files and prepare weekly and monthly case management reports, contributing to donor reporting and internal monitoring.
• Disburse Emergency Cash Assistance after assessment of FDP and KOBO entries and approval by UNHCR, following Inspire Pakistan and UNHCR disbursement protocols.

Required profile

• Preferably a Bachelor's degree in Psychology, Social Work, Social Sciences or a related field.
• Relevant experience in case management, psychosocial support or protection programming.
• Experience with refugees and vulnerable populations in humanitarian settings is highly desirable.
• Effective communication in English; Pashto and/or Dari is an asset.

The position reports to the Project Coordinator and is governed by organisational policies, the Code of Conduct, safeguarding, data protection and Do No Harm principles.