CCTV Monitoring Operations Manager

About the role

We are looking for a meticulous and analytical professional to lead our Surveillance Operations team as the CCTV Monitoring Operations Manager. You will be responsible for ensuring continuous, effective surveillance coverage while managing a team of operators and delivering actionable insights to US‑based stakeholders.

Key responsibilities

• Oversee day‑to‑day operations of the CCTV Monitoring Center, guaranteeing uninterrupted coverage.
• Supervise and coach CCTV operators, enforcing procedures, schedules, and performance standards.
• Monitor live and recorded footage to detect suspicious activity, security threats, and operational irregularities.
• Develop, implement, and continuously improve monitoring procedures, escalation protocols, and surveillance strategies.
• Analyze surveillance data, incident records, and KPIs; produce detailed reports for senior management.
• Utilise advanced Excel to maintain, analyse, and interpret complex operational datasets.
• Maintain accurate incident, alert, shift, and system performance records.
• Ensure compliance with company policies, security standards, and relevant regulations.
• Liaise with law enforcement and emergency services when required.
• Stay current on CCTV technologies, VMS, AI‑based analytics, and access‑control integration.

Required profile

• Bachelor’s degree or equivalent qualification.
• 5–10 years of hands‑on experience in CCTV monitoring, surveillance or security operations.
• Proven experience managing or supervising a CCTV monitoring/control‑room team.
• Strong English communication skills for professional interaction with US‑based clients and stakeholders.

Required skills

• Advanced Excel.
• Hands‑on experience with CCTV systems.
• Proficiency with Video Management Systems (VMS) platforms.
• Familiarity with monitoring consoles and incident reporting tools.