Chinese‑Speaking Dispatcher (Full‑time, Rawalpindi)

About the role

We are looking for a bilingual Chinese‑speaking Dispatcher to join our team in Rawalpindi. The role is full‑time and on‑site, supporting Airport Move Ltd’s premium chauffeur service by coordinating bookings, vehicles and drivers for airport, corporate and event transfers.

Key responsibilities

• Receive and process customer bookings in Chinese and English via phone, messaging and email.
• Assign appropriate vehicles and chauffeurs, ensuring timely pick‑ups and drop‑offs.
• Maintain and update the booking system with schedules, driver locations and any changes.
• Monitor journey progress using mapping or GPS tools and resolve any delays or issues.
• Communicate with clients and drivers to confirm reservations and address inquiries.
• Collaborate with operations staff to uphold service quality and company standards.

Required profile

• Fluent in Mandarin or Cantonese and English, both spoken and written.
• Previous experience in dispatching, scheduling or coordination within transportation, logistics or a related field.
• Strong organisational and time‑management abilities, able to handle multiple bookings simultaneously.
• Customer‑service mindset with problem‑solving skills and calm decision‑making under pressure.
• Knowledge of UK travel routes and major airports is an advantage.

Required skills

• Proficiency with computer systems and booking software.
• Basic data‑entry and schedule‑updating capabilities.
• Familiarity with mapping or GPS tools.