Client Coordinator - US Clients

About the role

Mayatax is looking for a proactive and polished Client Coordinator to act as the main point of contact for its US-based clients. You will manage ongoing client communications, coordinate deliverables between clients and internal tax and accounting teams, and make sure clients receive a seamless, high-touch service experience.

Key responsibilities

• Act as the liaison between US clients and internal tax and accounting teams so that communication and project execution are smooth and timely.
• Respond promptly and professionally to client inquiries, requests and follow-ups by email, phone and virtual meetings.
• Coordinate onboarding workflows, track pending client documents and send timely reminders to keep engagements on schedule.
• Address client concerns empathetically and professionally, escalating technical or complex matters to senior managers when needed.
• Maintain accurate records of client interactions, action items and document status in the CRM and project management tools.
• Schedule client calls, prepare meeting agendas and circulate clear follow-up summaries.
• Build strong, lasting rapport with clients to ensure high satisfaction and retention.
• Follow data confidentiality protocols, communication guidelines and internal company policies.

Required profile

• Full-time onsite availability from the Karachi office during night-shift hours aligned with US time zones.
• Minimum Bachelor's degree (graduate) from a recognised institution.
• Exceptional verbal and written English with a neutral or clear accent suitable for US client interaction.
• At least 1 year of experience in a client-facing, account coordination or customer success role, ideally with US or international clients in a BPO or professional services setting.

Required skills

• Strong working knowledge of Microsoft Office (Excel, Word, Outlook) and Google Workspace.
• Experience with CRM platforms and virtual communication tools such as Zoom, Teams and Slack.
• Ability to multitask, manage competing deadlines and track several client accounts with attention to detail.