Receptionist

About the role

ACE Money Transfer, a UK-based fintech offering online remittance services, is looking for a professional, courteous and well-organised Receptionist to run front-desk operations at its Lahore office. You will be the first point of contact for visitors, employees, business partners and other stakeholders, reporting to the Senior Manager – Administration and working closely with Administration, HR, IT, Security and other departments.

Key responsibilities

• Welcome visitors, guests, clients and business associates, find out the purpose of each visit and direct them to the right department or person
• Keep the visitor register up to date and coordinate with employees on scheduled appointments
• Ensure visitors follow entry procedures and do not enter restricted areas without authorisation
• Answer calls promptly, take messages and respond to enquiries while keeping confidentiality
• Manage incoming and outgoing correspondence, couriers and official document deliveries
• Keep visitor logs, reception registers and other records, and file and store them safely
• Track couriers and letters, receive documents and deliver them to the right departments
• Help prepare routine administrative reports, monitor stationery and office supplies and report maintenance and facility issues to Administration
• Arrange meeting rooms and refreshments for visitors and scheduled meetings, and support the Administration team as needed

Required profile

• Bachelor's degree in Business Administration, Management or a related discipline
• 0-2 years of relevant experience in reception, front-desk operations, customer service or office administration; previous corporate office experience preferred
• Fresh graduates with strong communication, interpersonal and computer skills may also be considered
• Excellent verbal communication, organisation, attention to detail and a professional, punctual and courteous presence

Required skills

• Basic to intermediate MS Office, especially MS Word and MS Excel
• Visitor management and telephone etiquette