Client Service Analyst – Trade Finance Operations

About the role

The Client Service Analyst will support the Trade Finance team by processing import and export collections, letters of credit, and bank guarantees while ensuring compliance with regulatory standards and internal policies. The role requires a solid understanding of trade flows, accounting principles, and relevant industry regulations.

Key responsibilities

• Process day‑to‑day import and export collections, letters of credit, and bank guarantees in line with service level agreements.
• Perform booking of LC, collection, payment, and guarantee transactions in the system.
• Reconcile Nostro accounts and update related databases and checklists.
• Contribute to automation initiatives and support UAT activities.
• Prepare and submit routine and ad‑hoc regulatory reports on time.
• Monitor unit performance, ensure timely execution of transactions, and resolve client queries.
• Apply ICC publications (UCP/URC/URR/ISBP/ISP/URDG/FE manual) correctly.
• Maintain strong controls for trade, sanctions, and AML compliance.
• Collaborate with product and coverage teams on complex transactions and support business growth.
• Conduct risk assessments, manage audit points, and oversee periodic self‑assessment of control standards.

Required profile

• 8‑10 years of operational experience in Trade Operations, covering import, export, guarantees, and collateral management.
• Deep knowledge of local regulations, FEM manual, UCP600, ISBP, URC, URDG, and prudential regulations.
• Ability to work in a fast‑paced, dynamic environment and manage multiple tasks simultaneously.
• Strong quantitative and analytical abilities.
• Willingness to continuously learn and adapt to evolving industry standards.

Required skills

• Intermediate proficiency in Microsoft Excel.

What we offer

• Opportunity to work within a leading financial institution’s trade finance division.
• Exposure to complex, structured transactions and regulatory frameworks.
• Professional development and training programs.