Commercial Associate

About the role

The Commercial Associate manages customer orders and coordinates with internal teams (factory, logistics and accounts) so that sales and dispatch operations run smoothly. The role is based in DHA Phase 6, Lahore, full time, 9 AM to 5 PM, Monday to Saturday, reporting to the Director / Head of Ops.

Key responsibilities

• Receive sales orders from parties and directors and record them accurately, coordinating regularly with customers to address queries and confirm orders.
• Ensure timely communication between the factory, logistics and accounts teams.
• Prepare sales orders (SOs) and update or revise them for dispatch discrepancies or customer requests, keeping all sales documentation complete and accurate.
• Work with the dispatch supervisor to ensure correct loading and dispatch, resolving loading issues and making immediate SO adjustments where needed.
• Build and maintain relationships with customers, transporters, vendors and other external stakeholders, keeping them informed on order status, delivery timelines and operational changes.
• Handle escalations professionally and coordinate feedback to improve service quality.
• Coordinate with the Accounts Officer for invoices, keep records of orders, customer interactions and dispatch confirmations, and prepare daily and weekly reports on sales, dispatch status and pending orders.

Required profile

• Bachelor's degree in Business Administration, Commerce, Marketing or a related field.
• 1 to 3 years in a commercial, sales operations or customer management role; manufacturing or FMCG experience preferred.
• Strong communication, coordination and external stakeholder management skills, with a customer service orientation.
• Comfortable working in a fast-paced operational environment.

Required skills

• Proficiency in MS Office (Excel, Word).
• Preferred: experience with ERP or sales order management systems.
• Ability to multitask, follow up and solve problems under pressure.