Commercial Growth Manager – POS (Restaurant Clients)

About the role

We are seeking a Commercial Growth Manager – POS to lead and expand our restaurant client portfolio in Lahore. The role focuses on building strong relationships, driving adoption of Blink’s POS solution, and delivering measurable growth for both clients and the business.

Key responsibilities

• Manage a portfolio of B2B restaurant client accounts as the primary point of contact.
• Build long‑term relationships and ensure high customer satisfaction.
• Conduct regular account reviews to promote product adoption.
• Collaborate with Implementation, Support, and Product teams to resolve issues.
• Identify upselling and cross‑selling opportunities to increase revenue.
• Provide product guidance, best practices, and training.
• Maintain accurate CRM records and proactively follow up on client requests.
• Meet targets for customer retention, revenue growth, and account expansion.

Required profile

• Bachelor’s degree in Business Administration, Marketing, IT or a related field.
• 2–4 years experience in account management, customer success, business development or sales.
• Hands‑on experience with POS systems, preferably in the restaurant industry.
• Strong relationship management, communication and problem‑solving abilities.
• Experience handling multiple B2B accounts in a fast‑paced environment.

Required skills

• POS systems
• Restaurant management software
• ERP systems
• Online ordering platforms
• Payment gateways
• Loyalty programs
• Inventory management
• Third‑party integrations
• CRM usage