Coordinator – Service Accounts (Remote, Pakistan)

About the role

We are seeking a proactive Coordinator – Service Accounts to join our remote team in Pakistan. You will act as the primary point of contact for GCC clients, ensuring smooth communication and timely resolution of logistics issues while collaborating closely with our UAE‑based management and local operations teams.

Key responsibilities

• Serve as the go‑to contact for GCC clients via phone, email, and chat.
• Provide real‑time shipment updates and work with the operations team to resolve delays.
• Maintain accurate and up‑to‑date records in the CRM system.
• Collaborate with UAE management and local operations to align service delivery.
• Identify potential service disruptions early and implement corrective actions swiftly.

Required profile

• 2–3 years of customer service experience, preferably in logistics or supply chain.
• Strong understanding of the GCC market.
• Excellent written and spoken English with the ability to handle high‑volume communication.
• Comfortable using CRM tools, tracking platforms, and collaboration software such as Teams and Zoom.

Required skills

• CRM tools
• Tracking systems
• Microsoft Teams
• Zoom