Customer Relationship Specialist

About the role

Polani Textiles, a manufacturer and exporter of terry products based in Karachi, Pakistan, is hiring a full-time, on-site Customer Relationship Specialist in Karachi. The role manages day-to-day interactions with existing and prospective customers, keeping them informed and satisfied.

Key responsibilities

• Manage daily interactions with current and prospective customers and respond to inquiries in a timely way
• Coordinate order details and follow up on deliveries
• Handle service concerns and give accurate product information
• Maintain customer records and prepare reports on customer feedback
• Work with sales, production and logistics teams to resolve issues efficiently
• Proactively identify ways to improve the customer experience and support long-term business relationships

Required profile

• Previous experience in customer-facing roles, preferably in textiles, manufacturing, export or related industries
• Relevant education in business, marketing, communications or a related field is preferred but not mandatory

Required skills

• Strong customer service and communication skills, with clear written and verbal communication
• Analytical skills for tracking feedback, spotting trends and preparing basic reports
• Good organization and time management, with attention to detail in orders and documentation
• Proficiency in common office software such as email, spreadsheets and CRM tools, and comfort working with customer databases