Jobiglo

No results.

Customer Service Officer – Direct Banking Centre

Mashreq · Division de Karachi

New
Junior 🇬🇧 English

Job description

About the role

We are looking for a Customer Service Officer to join our Direct Banking Centre. The role involves delighting internal and external customers through phone, chat and email, ensuring a high‑quality experience that drives loyalty and meets sales targets.

Key responsibilities

  • Handle inbound and outbound calls, callbacks, live chat and email inquiries.
  • Understand customers’ banking needs and provide clear explanations of procedures and products.
  • Resolve issues promptly, including root‑cause analysis and reversal of charges when required.
  • Capture and report customer feedback to support product development.
  • Achieve key performance indicators such as adherence, quality score, post‑call survey results and NPS.
  • Operate within the bank’s standard rules and the specific guidelines of the Direct Banking Centre.

Required profile

  • University graduate, preferably with finance, banking or mathematics coursework.
  • 1–3 years of experience in a customer‑facing or call‑centre environment.
  • Strong customer focus with excellent communication and listening abilities.
  • Computer literate and comfortable using standard office applications.

Required skills

    Questions fréquentes

    Le salaire n'est pas communiqué publiquement par le recruteur. Vous pouvez postuler et négocier directement avec Mashreq.
    Cliquez sur "Postuler maintenant" en haut de la page. Vous pouvez importer votre CV en 1 clic — Jobiglo extrait automatiquement vos informations et postule pour vous.

    Why are you reporting this job?

    Thank you for your report. We will review this job.

    Apply in 30 seconds

    Enter your email to apply. An account will be created automatically.

    By continuing, you accept our terms of use.

    Already have an account? Login

    Published 2 hours ago

    Expires 1 month from now

    7 views · 0 applications

    Boost your chances

    Upload your CV — we will match you with relevant openings.

    Analyzing your CV...

    Mashreq

    Division de Karachi