Customer Service Phone Banking Officer

About the role

We are seeking a dedicated Phone Banking Officer to join our team in Karachi, delivering exceptional customer service through telephone banking operations. The role involves handling inbound calls, providing clear information on banking products, and maintaining high service standards.

Key responsibilities

• Make inbound calls to customers professionally.
• Explain banking products and services clearly.
• Maintain high standards of customer service and call quality.
• Handle customer queries and provide accurate information.
• Meet daily and monthly performance targets.

Required profile

• Bachelor’s degree (mandatory).
• Strong communication and problem‑solving abilities.
• Willingness to work in rotational shifts.

Required skills