Customer Service Phone Banking Representative

About the role

The Customer Service Phone Banking Representative will handle inbound banking inquiries and provide assistance to customers over the phone. This position operates on a rotational shift basis in major Pakistani cities, offering a dynamic environment for fresh graduates and early‑career professionals.

Key responsibilities

• Respond promptly and courteously to incoming customer calls regarding banking inquiries and service requests.
• Provide accurate information about bank products, services, and policies.
• Handle customer complaints by investigating issues and delivering appropriate solutions.
• Maintain detailed records of each interaction in the company’s database.
• Identify opportunities to promote additional bank products based on customer needs.
• Collaborate with internal departments to resolve complex issues and ensure compliance with company guidelines.

Required profile

• Bachelor’s degree in Business, Commerce, Arts, or a related field.
• Fresh graduates or candidates with up to one year of relevant experience.
• Ability to work effectively in a rotational‑shift environment.

Required skills

• Strong verbal and written communication skills.
• Basic computer proficiency and familiarity with common office applications.