Customer Service Representative – On-site in Multan

About the role

High Gate is looking for a professional, customer‑focused Customer Service Representative to join its Multan office. The role involves handling inbound inquiries, providing accurate information, and ensuring high levels of client satisfaction.

Key responsibilities

• Respond to customer inquiries via phone and email promptly and professionally.
• Provide accurate information and effective solutions to customer concerns.
• Maintain high customer satisfaction through excellent service delivery.
• Manage and update customer records using CRM systems.
• Coordinate with internal departments to resolve issues efficiently.
• Follow up on requests and ensure timely resolution.
• Maintain detailed records of interactions and service outcomes.
• Meet assigned performance and quality standards.

Required profile

• Bachelor’s degree in any discipline.
• Minimum 1 year experience in customer service or support.
• Experience with international customers preferred.
• Excellent verbal and written English communication skills.
• Strong interpersonal, problem‑solving and organizational abilities.
• Ability to multitask in a fast‑paced environment.
• Professional, customer‑centric attitude.

Required skills

• Hands‑on experience with CRM software.