Customer Service Specialist (US/UK Shifts)

About the role

We are seeking enthusiastic, customer‑focused individuals to join our team as Customer Service Specialists. In this position you will handle inbound inquiries and provide effective solutions across phone, email and live‑chat channels, ensuring a seamless experience for customers in the US and UK markets.

Key responsibilities

• Respond to customer inquiries promptly via phone, email and live chat.
• Provide accurate information, troubleshoot issues and offer appropriate solutions.
• Maintain detailed records of interactions and follow‑up actions.
• Collaborate with internal teams to continuously improve the customer journey.

Required profile

• Strong verbal and written communication skills in English.
• Willingness to work rotational shifts aligned with US business hours.
• Problem‑solver with a customer‑first mindset.
• Fresh graduates are welcome; prior customer‑service experience is a plus.

Required skills

What we offer

• Competitive salary ranging from PKR 70,000 to 100,000 per month.
• Performance‑based incentives.
• Health and wellness benefits.
• Opportunities for career growth and advancement.
• Positive, dynamic work environment.