Customer Services Officer & Academy Coordinator

About the role

The Customer Services Officer & Academy Coordinator is the primary point of contact for visitors, parents and applicants, while also supporting the academic team with daily administrative tasks. This hybrid role ensures smooth front‑desk operations and efficient coordination of teaching staff and academic resources.

Key responsibilities

• Welcome and assist students, parents, applicants and guests, providing accurate information on programs, admissions and fees.
• Manage the reception area, telephone inquiries and visitor log, updating applicant data on the Citizen Society portal.
• Coordinate teacher attendance, lesson‑plan submissions and arrange substitute teachers as needed.
• Organise classroom schedules, exam timetables and distribution of teaching aids and stationery.
• Process new student applications, verify enrollment paperwork and maintain accurate student records in the database.
• Support financial coordination by tracking fee collections, vouchers and archiving academic files.

Required profile

• Bachelor’s degree in Education, Business Administration, Social Sciences or related field.
• At least 1 year of experience in school coordination, front‑desk management, customer service or academic administration.

Required skills

• Proficiency in Microsoft Word.
• Proficiency in Microsoft Excel.