Branch Coordinator

About the role

Citizen Society Academy is looking for a committed, people-focused Branch Coordinator to lead the overall management of one of its branches. The role covers academic, administrative, operational and community work, and acts as the main link between branch staff, students, parents, community members, outreach teams and central management. It reports to the line manager and supervises teachers, administrative and support staff.

Key responsibilities

• Manage the branch's academic quality: timetables, exam schedules, lesson planning, class observations, attendance, results and weekly/monthly/termly performance reports
• Recruit and manage teachers: screening, interviews, onboarding, performance reviews, attendance and covering staff absences
• Run daily operations: classroom readiness, a safe and clean environment, asset care, operational logs and administrative updates
• Monitor attendance, welfare and safeguarding, enforce child-protection policies and follow safeguarding procedures
• Keep student records, admissions, attendance and results accurate in the designated portal, and protect confidential data
• Support enrolment and community outreach, organise parent-teacher consultations and build relationships with parents and the community
• Oversee routine operating expenses, prepare budget requests and keep accurate expense records
• Implement health, safety and environmental procedures, check facilities regularly and report hazards
• Submit accurate reports on academics, operations, staffing, enrolment, attendance and finances, and cooperate with audits and monitoring visits

Required profile

• Master's degree in Education, Management, Social Sciences, Business Administration or a related discipline; a relevant professional qualification is an advantage
• Experience in school administration, academic coordination, teaching supervision, project implementation or community-based education
• Experience managing staff, keeping records, preparing reports and working with parents or community stakeholders
• Experience in a non-profit, social development or education-focused organisation is desirable

Required skills

• Academic monitoring and performance evaluation
• Microsoft Office or equivalent document and spreadsheet tools
• Digital data entry, database management and report preparation
• Financial record-keeping and basic budget monitoring
• Leadership, communication, conflict resolution, organisation and integrity