Customer Success Coordinator – US Operations

About the role

ABS International is seeking a Customer Success Coordinator to manage US logistics coordination and customer operations from our Karachi office. You will act as the primary liaison between US customers, carriers, and internal logistics teams, ensuring smooth real‑time communication and problem resolution.

Key responsibilities

• Coordinate real‑time interactions among US customers, carriers, and logistics teams.
• Handle inbound and cold calls without scripted conversations.
• Utilise advanced CRM and tracking systems to monitor shipments and resolve issues.
• Provide operational problem‑solving and maintain professional US business standards.
• Maintain accurate records and ensure timely communication across all parties.

Required profile

• Strong spoken and written English proficiency.
• Confident professional communication with US‑based customers and drivers.
• 6 months to 1 year experience in international support preferred; freshers with exceptional English are also encouraged.
• Analytical thinking and attention to detail.

Required skills

• Proficiency with CRM platforms.
• Experience using logistics tracking systems.

What we offer

• Base salary PKR 45,000 – 80,000 per month.
• Performance incentives PKR 10,000 – 15,000.
• Attendance/Punctuality bonus PKR 3,000.
• Permanent employment structure.
• Growth‑focused, stable long‑term environment.