Customer Support Associate (Night Shift)
TechoMatrix · Division de Karachi
Job description
About the role
A full-time, onsite Customer Support Associate position in Karachi, working on a night shift. The role provides support to international clients and works six days a week.
Key responsibilities
- Provide support to international clients by phone, email and chat
- Resolve customer inquiries efficiently and professionally
- Maintain accurate records of customer interactions in CRM systems
- Identify customer needs and provide appropriate solutions
- Collaborate with internal teams to improve service quality
Required profile
- 6 months to 2 years of experience in customer support or a related role
- Excellent verbal and written English
- Strong problem-solving and interpersonal skills
- Proactive, patient and detail-oriented mindset
Required skills
- Familiarity with CRM tools and support platforms
Location: F.B. Area Block 10, Karachi. Shift: any 9-hour shift between 6 PM and 6 AM; 6 days a week.
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Published 1 hour ago
Expires 1 month from now
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TechoMatrix
Division de Karachi
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