Customer Support & Dispatch Specialist

About the role

We are looking for a Customer Support & Dispatch Specialist to assist our customers through multiple channels, resolve issues promptly, and ensure a seamless experience. The role combines front‑line support with dispatch coordination, requiring strong communication and problem‑solving abilities.

Key responsibilities

• Respond to customer inquiries via phone, email, chat, or social media in a professional and friendly manner.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve issues, escalating to the appropriate department when necessary.
• Document all interactions in the CRM system and track follow‑up actions.
• Identify process improvements to enhance the overall customer experience.
• Collaborate with internal teams to ensure smooth service delivery.
• Stay updated on product and service updates to provide current support.

Required profile

• Diploma, Associate’s or Bachelor’s degree.
• 1‑2 years of customer service experience.
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• Professional demeanor in high‑pressure situations.

Required skills

• Proficiency with CRM systems.
• Familiarity with customer support software and ticketing systems.